# Student Related Questions ## **How do I start a course?** Click **My Training**. In the **Find More Training** tab, search for the section you need to enroll. **Enroll** for the section and the section is listed in the **Enrollments** list. In the **Enrollments** tab, click the section name in the **Title** column whose course you need to start. The **Classroom** page is displayed. On the left hand side, click the **Assignment** from the **Assignments** list to start the course. You must enroll for a section before you start a course. ## **How do I print a PDF certificate of completion?** Click **My Training** > **Enrollments**. The **Enrollments** list is displayed. In the **Certificate** column, an icon is displayed for the completed sections. Click the icon and the certificate is downloaded. You can print the downloaded certificate. ## **How do I turn on cookies in my browser?** Yes, for NexPort Campus you need to turn on the cookies in your browser. As cookies are maintained by your browser, the method for enabling them will vary depending on which browser you are using. For more information about enabling cookies and NexPort Campus browser support, see [System Requirements](https://www.nexportcampus.com/Content/Guides/sweb/Content/Get_Started/System_requirements.htm). ## **What score must I achieve to pass a course?** In general, all courses provided by the NexPort Virtual Campus require a score of 70 percent on the final test to receive a certificate of completion. ## **Where can I get the latest version of Adobe Acrobat Reader?** You require the latest version of Adobe Acrobat to view PDFs. Click and then click **Install now**. Follow the on-screen instructions. ## **Why do I need an additional component installed and configured to run my courses properly?** Many of the courses are built using the Macromedia Flash Player. This player is used because of its ability to stream audio and video without compromising extensive bandwidth and quality of audio or video. Without this component, many of the courses would not display audio and video within a course. ## **Why does a link provided in the email invite for NexPort Extended Campus not take me to the proper room?** This is caused by the link that is cut off due to setting in the sender's email account. There should be a second line under the link containing the rest of the room's name. The easiest solution is to copy this second line and paste it onto the end of the room's name. This gives you the correct room name for your event. ## **Who should I contact when something unexpected happens in my course? Where can I find the contact information?** You can contact either the Instructor of your course or the Customer Service. To send a notification to the instructor, click **My Training > Enrollments**. Click the section name that you need to access. In the **Classroom** page, click the ![](https://4166026515-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWkUUsnoCFHCrXLAM3d7e%2Fuploads%2Ft10ZBXeJQlN7Nc8mwTZr%2FInstructor_icon.png?alt=media\&token=c934ca69-3e49-4418-9dc3-f6a01221c436) icon, in the upper-right corner. In the **Primary Instructor** page, click the ![](https://4166026515-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWkUUsnoCFHCrXLAM3d7e%2Fuploads%2Fgit-blob-88592db4b20e28293d7cc4719b6dfa3c70ff8e69%2FEmail.png?alt=media) icon next to the name of the primary instructor. In the **Send Email** dialog, type the required information and click Send. To get in touch with the Customer Service, click **Help** > **Contact Customer Service**. Type the **Subject** and details of the problem for which you are seeking the solution. You can view all the details of your communication in the **Inbox**. ## **What should I do if I have finished a section or a training plan, but my certificate of completion has not appeared?** You can contact either the Instructor of your course or the Customer Service. ## **How can I get in touch with my instructor?** To send a notification to the instructor, click **My Training** > **Enrollments**. Click the section name that you need to access. In the **Classroom** page, click the ![](https://4166026515-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWkUUsnoCFHCrXLAM3d7e%2Fuploads%2Ft10ZBXeJQlN7Nc8mwTZr%2FInstructor_icon.png?alt=media\&token=c934ca69-3e49-4418-9dc3-f6a01221c436) icon, in the upper-right corner. In the **Primary Instructor** page, click the ![](https://4166026515-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWkUUsnoCFHCrXLAM3d7e%2Fuploads%2Fgit-blob-88592db4b20e28293d7cc4719b6dfa3c70ff8e69%2FEmail.png?alt=media) icon next to the name of the primary instructor. In the Send Email dialog, type the required information and click Send. #### © NexPort Solutions 2022. All Rights Reserved.