Customize Notification Settings
Intended Audience
Campus Administrators
Instructors with Org/Group Management Permissions
Overview
Notification Scope and Inheritance
NexPort Campus supports a flexible notification system where settings can be applied at both the organization and group levels.
Organization-level settings act as defaults for all nested groups.
Group-level settings may inherit these defaults or explicitly override them.
When overridden, templates are not affected by changes at the organization level unless reset.
The Reset button reverts a template to its inherited configuration.
This guide outlines how to configure notification settings via the Notification Settings tab in Group Tools > Customize.
Prerequisites
Administrative or instructor access to a group or organization
Group must be active (not archived)
Users must have valid email addresses and notification preferences enabled
Step-by-Step Instructions
Step 1: Navigate to Group Tools > Customize
Log into NexPort Campus.
Navigate to:
Organizations > [Your Org] > Groups > [Your Group]Expand Group Tools and select Customize.
Step 2: Open the Notification Settings Tab
Select the Notification Settings tab in the horizontal menu.
Step 3: Choose a Notification Template to Edit
Click the dropdown labeled
All emails sent.Select the event you wish to customize.
The default subject and body will populate in the editor.
Step 4: Click the Override Button
Click the Override button to enable group/org-specific editing of the message template. Note: If the message template is empty, no notification will be delivered.
Step 5: Customize the Message
Edit the Subject with variables like
$message.Subject.Update the Body with rich formatting, tokens, and conditions.
Step 6: Save or Reset
Click Save to apply changes.
Click Reset to revert to the default (inherited) message.
Step 7: (Optional) Disable Notification
To suppress delivery for this notification, check Disable Notifications.
Notification Event Types
Below is a list of commonly used notification types and their purposes:
Notification Event
Description
Recipient
Editable
Student submits writing assignment
Confirms submission of a writing assignment, letting the student know it was successfully received.
Student
Yes
Instructor requires writing resubmission
Informs the student that the submitted assignment requires revisions and must be resubmitted.
Student
Yes
Instructor provides feedback
Alerts the student that instructor feedback is available for a submitted assignment.
Student
Yes
Instructor grades writing assignment
Notifies the student of the official grade along with any scoring criteria or comments.
Student
Yes
Student submits student input assignment
Acknowledges submission of an input-type assignment, such as a survey.
Student
Yes
Panelist is invited to a meeting
Sends an invitation with event details to a panelist, typically for live review sessions.
Panelist
Yes
Welcome letter sent to new subscribers
Sends a welcome email with account info, orientation resources, and how to get started. This is sent when a student is initially subscribed or in specific cases with uploading user spreadsheets.
Student
Yes
Student receives certificate
Notifies the student that they have successfully completed training and can access their certificate.
Student
Yes
Message to users when confirming email
Verifies a user's email address during initial registration or profile updates.
User
Yes
Troubleshooting
Notification not received
User email disabled or invalid
Check profile settings and verify email
Custom message not appearing
Override not applied
Click 'Override' and save changes
Changes not reflected in emails
Still using inherited template
Ensure override is enabled
Emails go to spam
Spam filter trigger or domain issue
Check formatting and verify domain
Reset doesn’t work
Caching delay
Refresh or reselect template
Related Resources
Message Template Variables Guide (coming soon)
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