Customize Notification Settings

Intended Audience

• Campus Administrators

• Instructors with Org/Group Management Permissions

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Overview

Notification Scope and Inheritance

NexPort Campus supports a flexible notification system where settings can be applied at both the organization and group levels.

• Organization-level settings act as defaults for all nested groups.

• Group-level settings may inherit these defaults or explicitly override them.

• When overridden, templates are not affected by changes at the organization level unless reset.

• The Reset button reverts a template to its inherited configuration.

This guide outlines how to configure notification settings via the Notification Settings tab in Group Tools > Customize.

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Prerequisites

• Administrative or instructor access to a group or organization

• Group must be active (not archived)

• Users must have valid email addresses and notification preferences enabled

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Step-by-Step Instructions

Step 1: Navigate to Group Tools > Customize

• Log into NexPort Campus.

• Navigate to: Organizations > [Your Org] > Groups > [Your Group]

• Expand Group Tools and select Customize.

Step 2: Open the Notification Settings Tab

Select the Notification Settings tab in the horizontal menu.

Step 3: Choose a Notification Template to Edit

• Click the dropdown labeled All emails sent.

• Select the event you wish to customize.

• The default subject and body will populate in the editor.

Step 4: Click the Override Button

Click the Override button to enable group/org-specific editing of the message template. Note: If the message template is empty, no notification will be delivered.

Step 5: Customize the Message

• Edit the Subject with variables like $message.Subject.

• Update the Body with rich formatting, tokens, and conditions.

Step 6: Save or Reset

• Click Save to apply changes.

• Click Reset to revert to the default (inherited) message.

Step 7: (Optional) Disable Notification

To suppress delivery for this notification, check Disable Notifications.

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Notification Event Types

Below is a list of commonly used notification types and their purposes:

Notification Event	Description	Recipient	Editable
Student submits writing assignment	Confirms submission of a writing assignment, letting the student know it was successfully received.	Student	Yes
Instructor requires writing resubmission	Informs the student that the submitted assignment requires revisions and must be resubmitted.	Student	Yes
Instructor provides feedback	Alerts the student that instructor feedback is available for a submitted assignment.	Student	Yes
Instructor grades writing assignment	Notifies the student of the official grade along with any scoring criteria or comments.	Student	Yes
Student submits student input assignment	Acknowledges submission of an input-type assignment, such as a survey.	Student	Yes
Panelist is invited to a meeting	Sends an invitation with event details to a panelist, typically for live review sessions.	Panelist	Yes
Welcome letter sent to new subscribers	Sends a welcome email with account info, orientation resources, and how to get started. This is sent when a student is initially subscribed or in specific cases with uploading user spreadsheets.	Student	Yes
Student receives certificate	Notifies the student that they have successfully completed training and can access their certificate.	Student	Yes
Message to users when confirming email	Verifies a user's email address during initial registration or profile updates.	User	Yes

Troubleshooting

Problem	Cause	Solution
Notification not received	User email disabled or invalid	Check profile settings and verify email
Custom message not appearing	Override not applied	Click 'Override' and save changes
Changes not reflected in emails	Still using inherited template	Ensure override is enabled
Emails go to spam	Spam filter trigger or domain issue	Check formatting and verify domain
Reset doesn’t work	Caching delay	Refresh or reselect template

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Related Resources

• Understanding Permissions in NexPort Campus

• Administrator Quick Start Guide

• Message Template Variables Guide (coming soon)