# Common Questions ## **How do I change my password?** If you have an active account on NexPort Campus and have forgotten your password or you need to change your existing password, you can use the **I cannot access my account** link on the login page. NexPort Campus sends you an email with a link to reset your password. In the browser, type the URL: [https://nexportcampus.com](https://nexportcampus.com/). In the **Login** screen, click the **I cannot access my account** link. In the **Help** screen, click the **Reset your password** link. In the **I Forgot My Password** screen, type your user name in the **Login** box and then click Continue. A notification is sent to your email ID with a link to reset your password. This link is valid only for the next 24 hours. {% hint style="danger" %} When you change your password, the temporary password is no longer active. If you again forget your password, you must repeat the above process. {% endhint %} ## **How do I enroll in a course?** You can easily enroll for a section. After enrolling for a section you can appear for an assignment. Click **My Training** and then click **Find More Training**. In the **Catalogs** page click a category link. In list of folders click a folder link. In the list of sections click a section link and then click Enroll. A new section is added to the list of sections on the **Enrollments** page. ## **Why is Customer Service not replying to my emails?** Customer Service emails might be moving to the **Spam** folder. You can revisit the settings of the email service provider. ### **Anti-spam settings for AOL email users:** * AOL automatically stores mail that appears to be junk mail (or "spam") in a **Spam** folder. Your mail control settings determine how AOL decides which emails are spams. You must check your **Spam** folder frequently to ensure that the Spam filtering system is properly classifying mail as spam. Occasionally, email that is not spam is sent to the **Spam** folder if it does not meet your criteria for acceptable email (for example, banks, membership newsletters, and new friends). If you see an email that is not spam, select it and click **This is Not Spam**. AOL automatically moves the message to your **New Mail** folder. You should then add that email address to your **Address Book** or your **Custom Sender List**, so that future emails from this sender remains in your **New Mail** folder. * For additional information, view the [AOL Help Center](https://help.aol.com/). ### **SpamGuard setting for Yahoo email users:** * If you are having trouble receiving emails from NexPort, it is most likely due to the **SpamGuard** that is part of Yahoo. Check your **Bulk Mail** folder often. SpamGuard's default setting is to keep messages in the **Bulk Mail** folder for one month. When you receive an email in the **Bulk Mail** folder that is not junk mail, click the **Not Spam**. This allows it to bypass the SpamGuard. Another option is to add the NexPort Customer Service Address to your **Address Book**. * For additional information, view the [Yahoo! Anti Spam Resource Center](http://antispam.yahoo.com/). ### **Anti-spam settings for Hotmail or Outlook email users:** * Hotmail or Outlook is known to put message from senders that are not flagged as **Safe**, or not in your **Address Book** to the **Junk Mail** folder. You can check the contents of your **Junk Mail** folder by clicking the **Junk Email** link. Hotmail or Outlook then displays a list of messages. To move a message from the **Junk Email** folder to the **Inbox** folder, you check the box beside the message. Next, click the **Not Junk**, on the Hotmail or Outlook menu bar. Another option is to add an email address to your **Safe** list. * Go to the **Options** page. On the left side of the page, click **Mail**, and then click **Junk E-Mail Protection**. Click **Safe List**. Type an address or domain (a domain is the part of an email address that follows the @ sign) from which you always want to receive messages, and then click **Add**. * For additional information, view the [Outlook support](https://support.office.com/en-us/outlook). ### **Anti-spam settings for Gmail email users:** * Gmail can store emails in the **Spam** folder because of the reputation of sender or the content of the email. The emails are stored in the **Spam** folder and are deleted after 30 days. You should visit the **Spam** folder regularly. If you see an email that is not spam, select it and click **Not Spam**. This ensures that the email is moved **Inbox** folder. You can also manage the incoming emails using **Filters**. You can create a new filter for NexPort email address and check **Never send it to Spam**. * For additional information, view the [Google support](https://support.google.com/mail#topic=7065107). ## **What should I do as I cannot hear a video?** If you are facing issues pertaining to audio of a video then you can try followings things to troubleshoot: * Change computer settings: Run a different application that uses sound or music. If you still cannot hear the sounds then adjust the computer settings or the speaker settings. * Download and update the latest Adobe Flash * Try a different browser * Clear the cache of your browser * Try a different computer ## **I have forgotten my Login or email. What should I do as I cannot log in?** If you have login related issues, contact the NexPort Campus customer support through [NexPort Campus](https://www.nexportcampus.com/InternalMail/ComposeAnonymousSupportRequest.rails). You can also contact us through the details provided in the following table. | If you are a... | Phone | Email | | ------------------------------------------------------------------------------------------ | -------------------------------- | -------------------------------------------------------------------- | | Student | (800) 261-6248 or (850) 475-4000 | [support@nexportcampus.com](http://support@nexportcampus.com/) | |

Administrator

Note:

Administrators can contact the Tier 3 support team.