# Managing Seats as a Purchasing Agent

This page explains how to assign, unassign, and distribute seats via email from your orders.

## Where to manage seats

* Go to My Account → Orders, open the relevant order, then use seat actions.

## Actions

* Assign: Select a learner to receive the seat immediately.
* Email redemption: Send a link so the recipient can redeem the seat.
* Unassign/Transfer: Unassign to make the seat available, then assign to someone else.
* Request return (if allowed): Ask an admin to return and refund a seat.

## Status flow (Store / Purchasing Agent)

{% @mermaid/diagram content="flowchart LR
A\[Available]
B\["Awaiting (emailed)"]
C\[Assigned / Redeemed]
D\[Return Pending]

```
A -- Assign --> C
A -- Email redemption --> B
B -- Recipient redeems --> C
B -- Cancel email --> A
C -- Unassign --> A
C -- Request return --> D
D -- Admin approves refund --> A
D -- Admin denies return --> C" %}
```

## Tips

* If a learner already has an active enrollment, you may need admin help before reassigning.
* If an emailed link won’t be used, cancel it to reclaim the seat.
* Training links only appear after the seat is assigned/redeemed.

## Related

* [Assigning and Transferring NexPort Campus Seats (admin)](/nexport-user-documentation/nexport-market/admin-guide/running-your-store/assigning-and-transferring-seats.md)
* [Email Redemption Links for Seats (admin)](/nexport-user-documentation/nexport-market/admin-guide/running-your-store/email-redemption-links-for-seats.md)
* [Returns and Refunds for Seats (admin)](/nexport-user-documentation/nexport-market/admin-guide/running-your-store/returns-and-refunds-for-seats.md)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.nexportsolutions.com/nexport-user-documentation/nexport-market/end-user-guide/purchasing-agents-manage-seats.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.