> For the complete documentation index, see [llms.txt](https://docs.nexportsolutions.com/nexport-user-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.nexportsolutions.com/nexport-user-documentation/nexport-market/end-user-guide/purchasing-agents-manage-seats.md).

# Managing Seats as a Purchasing Agent

This page explains how to assign, unassign, and distribute seats via email from your orders.

## Where to manage seats

* Go to My Account → Orders, open the relevant order, then use seat actions.

## Actions

* Assign: Select a learner to receive the seat immediately.
* Email redemption: Send a link so the recipient can redeem the seat.
* Unassign/Transfer: Unassign to make the seat available, then assign to someone else.
* Request return (if allowed): Ask an admin to return and refund a seat.

## Status flow (Store / Purchasing Agent)

{% @mermaid/diagram content="flowchart LR
A\[Available]
B\["Awaiting (emailed)"]
C\[Assigned / Redeemed]
D\[Return Pending]

```
A -- Assign --> C
A -- Email redemption --> B
B -- Recipient redeems --> C
B -- Cancel email --> A
C -- Unassign --> A
C -- Request return --> D
D -- Admin approves refund --> A
D -- Admin denies return --> C" %}
```

## Tips

* If a learner already has an active enrollment, you may need admin help before reassigning.
* If an emailed link won’t be used, cancel it to reclaim the seat.
* Training links only appear after the seat is assigned/redeemed.

## Related

* [Assigning and Transferring NexPort Campus Seats (admin)](/nexport-user-documentation/nexport-market/admin-guide/running-your-store/assigning-and-transferring-seats.md)
* [Email Redemption Links for Seats (admin)](/nexport-user-documentation/nexport-market/admin-guide/running-your-store/email-redemption-links-for-seats.md)
* [Returns and Refunds for Seats (admin)](/nexport-user-documentation/nexport-market/admin-guide/running-your-store/returns-and-refunds-for-seats.md)