Managing Seats as a Purchasing Agent
This page explains how to assign, unassign, and distribute seats via email from your orders.
Where to manage seats
Go to My Account → Orders, open the relevant order, then use seat actions.
Actions
Assign: Select a learner to receive the seat immediately.
Email redemption: Send a link so the recipient can redeem the seat.
Unassign/Transfer: Unassign to make the seat available, then assign to someone else.
Request return (if allowed): Ask an admin to return and refund a seat.
Status flow (Store / Purchasing Agent)
Tips
If a learner already has an active enrollment, you may need admin help before reassigning.
If an emailed link won’t be used, cancel it to reclaim the seat.
Training links only appear after the seat is assigned/redeemed.
Related
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