# FAQ How do I access my training after purchase? * Open `My Account` → `Orders` and click `Redeem` (if manual). Auto‑redeem products will create training automatically. Why can’t I add two items from the same category? * Stores can restrict purchases to one item per category or auto‑swap; this is by design. My library card is being rejected at registration. * Some stores validate specific formats. Contact your library if your card number format has changed or if you need assistance. My Marketplace login works but I can’t launch training. * Ensure your NexPort Campus profile is linked. If not, sign in with your Campus credentials or contact your admin. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.nexportsolutions.com/nexport-user-documentation/nexport-market/end-user-guide/faq.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.