> For the complete documentation index, see [llms.txt](https://docs.nexportsolutions.com/nexport-user-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.nexportsolutions.com/nexport-user-documentation/nexport-market/end-user-guide/faq.md).

# FAQ

How do I access my training after purchase?

* Open `My Account` → `Orders` and click `Redeem` (if manual). Auto‑redeem products will create training automatically.

Why can’t I add two items from the same category?

* Stores can restrict purchases to one item per category or auto‑swap; this is by design.

My library card is being rejected at registration.

* Some stores validate specific formats. Contact your library if your card number format has changed or if you need assistance.

My Marketplace login works but I can’t launch training.

* Ensure your NexPort Campus profile is linked. If not, sign in with your Campus credentials or contact your admin.