Assigning and Transferring NexPort Campus Seats
This guide covers assigning seats from organization purchases to learners, unassigning when appropriate, and transferring a seat from one learner to another.
Overview
Seats come from organization purchases managed by purchasing agents or admins.
A seat becomes an enrollment in NexPort Campus when redeemed (auto or manual).
Assign seats directly, or email redemption links so learners self‑redeem.
Where to manage seats
Customer portal: My Account → Orders (for purchasing agents)
Admin: Sales → Orders → open order → seat/redemption actions
Assign a seat
Open the order and locate the unassigned seat/redemption.
Choose Assign, select the learner, and confirm.
If supplemental questions are configured, provide required data.
Enrollment is created (or queued if manual approval is required).
Transfer a seat (unassign then reassign)
Unassign the current learner to return the seat to available, then Assign to a new learner.
If a redemption is in Awaiting status (emailed link not redeemed), you can cancel it to reclaim the seat before assigning elsewhere.
Constraints and options
Delete Finished behavior: If the learner has an In Progress enrollment, “Delete Finished” cannot be used; resolve the existing enrollment first.
Manual vs Auto‑redeem: Auto creates the enrollment after payment; manual requires clicking Redeem or using Assign.
Owner group: Seats can be tied to a Purchasing Group (Owner Group) for tracking and permissions.
Statuses you’ll see
Available: Seat is unassigned.
Awaiting: Emailed redemption sent; not yet redeemed by the recipient.
Assigned/Redeemed: Enrollment created in NexPort Campus.
Returned: Seat was returned via a return/refund flow.
Troubleshooting
Can’t unassign because a prior unassignment request exists: resolve the previous request first.
Training link not visible for a learner: ensure the seat is assigned/redeemed; links only appear after assignment.
Assign fails with Delete Finished: learner already has an active enrollment; address the existing one first.
Related
Orders & Fulfillment (admin)
Status flow (Admin)
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